Citizens Advice | Impact Report

Citizens Advice impact report visually displays the organisations impact and value while articulating national demand for the service.

In 2017, we changed our approach to the report – we started by speaking to the main users to understand their needs.

Find out more about our approach in my blog – How we designed a user-centred impact report.

IMACPT REPORT 2017-01IMPACT REPORT 2017-02IMPACT REPORT 2017-03